Welcome to the scottiescoffee.co.uk website. Scotties coffee provides its service to you subject to the following terms & conditions. Please read these terms & conditions carefully making sure that you understand them before using, viewing or ordering any products from our site.
By using our site and/or ordering any product from our site, you agree to be bound by these Terms & condition. scottiescoffee.co.uk reserves the right to change these terms & conditions at any time for any reason.
Changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Change of website
We may update our Website from time to time, and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
INFORMATION ABOUT US
www.scottiescoffee.co.uk is a site operated by SCOTTIES COFFEE LIMITED. We are registered in England and Wales under company number 08761370 and have our registered office at Studio 149, The Light Box, 111 Power Road, London W4 5PY, United Kingdom. Our VAT number is 201511477
At the moment we offer 2 types of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs.
- Delivery in two to three working days including Saturdays
UK First Class:
- Aims to deliver the next working day including Saturdays
NOTE: scottiescoffee.co.uk will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strike.
We only ship to addresses in the United Kingdom and are not able to ship to PO Boxes, British Forces Post Office (BFPO), Channel Islands or Isle of Man.
Shipments are via Royal mail or DPD.
All our coffees are roasted to order so we require at least one working day before we can despatch your order.
RETURNS AND REFUNDS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org